Topic A

Topic A - Demo 1 - Preventive Maintenance Hardware

Review Quiz

In this module, Preventive Maintenance, students will learn about preventative maintenance. This module will teach students about what preventive maintenance does, how it saves time and money, how it can prevent data loss, and how it improves performance. Students will also learn about preventive tasks such as updating virus and malware detectors, backing up data, defragmenting drives, and more.

Topic A - Demo 1 - Troubleshooting Procedures - Part 1

Topic A - Demo 2 - Troubleshooting Procedures - Part 2

Topic A - Demo 3 - Troubleshooting Procedures - Part 3

Topic A - Demo 4 - Troubleshooting Procedures - Part 4

Topic A - Demo 5 - Troubleshooting Procedures - Part 5

In this module, Troubleshooting Procedures, students will learn about troubleshooting procedures. This module will guide students through the procedures for troubleshooting technical issues, starting with the tools required. Students will learn not only about the hardware tools required for troubleshooting computer hardware, but also the software tools as well, such as boot disks and system rescue.

Topic A - Demo 1 - Windows 10

Topic B

Topic B - Demo 1 - Control Panel

Topic C

Topic C - Demo 1 - Remote Assistance

Topic D

Topic D - Demo 1 - Operating Systems Command Prompt

Topic D - Demo 2 - Operating Systems Administrative Tools

Topic D - Demo 3 - Operating Systems Migration

Topic D - Demo 4 - Operating Systems Configurations

In this module, Operating Systems, students will learn about operating systems. Students will learn about the functions of an operating system, such as managing hardware, resources, data, and making user interaction easy through the use of a graphical user interface (GUI). This module will also cover the big three operating systems: Windows, Linux, and Mac.

Topic A - Demo 1 - Managing Files

In this module, Managing Files, students will learn about managing files. Students will learn about files and directories, naming conventions, and the File Allocation Table (FAT). This module will also cover common executable file extensions, such as batch files, command files, and power shell scripts as well as what they're used for.

Topic A - Demo 1 - Applications Utility

Topic A - Demo 2 - Troubleshooting Utility

Topic A - Demo 3 - Optimization - Part 1

Topic A - Demo 4 - Optimization - Part 2

Topic A - Demo 5 - Optimization - Part 3

Topic A - Demo 6 - Optimization - Part 4

Topic A - Demo 7 - Optimization - Part 5

Topic A - Demo 8 - Optimization - Part 6

In this module, Applications Utility, Troubleshooting, and Optimization, students will learn about applications utility, troubleshooting, and optimization. IT professionals frequently upgrade and remove applications from computers. New installs are frequently acquired through disc or internet download. This module will teach students about the common processes for download and removing software.

Topic A - Demo 1 - Configuring Drivers

In this module, Configuring Device Drivers, students will learn about configuring device drivers. Students will learn about configuring device drivers, changing device settings, updating drivers, removing device drivers, plug-and-play devices, and device failure. This module will also discuss what to do in the event of device failure and how to use system restore points.

Topic A - Demo 1 - Networking and Wireless Connections - Part 1

Topic A - Demo 2 - Networking and Wireless Connections - Part 2

Topic A - Demo 3 - Networking and Wireless Connections - Part 3

Topic A - Demo 4 - Networking and Wireless Connections - Part 4

Topic A - Demo 5 - Networking and Wireless Connections - Part 5

In this module, Networking and Wireless Connections, students will learn about networking and wireless connections. Students will learn about peer-to-peer networks, server networks, the common functionality of server networks, and the three types of network topology: Bus, Star, and Ring networks. This module will also cover networking devices including network interface cards, repeaters, bridges, routers, gateways, hubs, and switches.

Topic A - Demo 1 - Recovering Systems - Part 1

Topic A - Demo 2 - Recovering Systems - Part 2

In this module, Recovering Systems, and Disaster Recovery, students will learn about recovering systems and disaster recovery. This module will discuss the process for disaster recovery, expecting things to go wrong, and using boot logs to troubleshoot problems. Students will learn the process for booting a system into safe mode, emergency repair, factory repair partitions, startup repair, and system image recovery.

Topic A - Demo 1 - Cloud Storage - Part 1

Topic A - Demo 2 - Cloud Storage - Part 2

Topic A - Demo 3 - Cloud Storage - Part 3

In this module, Cloud Computing, students will learn about cloud computing. Cloud computing uses a network or internet connection and manipulates, collates, configures, and accesses applications online while providing support infrastructure, applications, and data storage. This module will also discuss the benefits and risks to cloud computing as well as cloud characteristics.

Topic A - Demo 1 - Security Fundamentals - Part 1

Topic A - Demo 2 - Security Fundamentals - Part 2

Topic A - Demo 3 - Security Fundamentals - Part 3

In this module, Security Fundamentals, students will learn about security fundamentals. This module will cover security fundamentals such as business continuity, disaster recovery planning, application development security, access control, information security governance, risk management, operation security, physical security, and network security.

CompTIA A+ 1000 - Part 2 - Assessment

Learn the skills necessary to become a PC Service Specialist with this free online CompTIA A+ 1000 course.

CompTIA A+ 1000 - Part 2

This free online CompTIA A+ course will teach you about preventative maintenance. You will study the hardware tools required for troubleshooting computer hardware as well as the software tools such as boot disks and system rescue. You will study the functions of an operating system such as hardware management, resources, data, and making user interaction easy through the use of a graphical user interface (GUI), and so much more!

Learning Outcomes

Understanding and Promoting Ethics

Security Governance

Legal and Compliance Issues

Incident Requirements

Lesson Summary

This module introduces the 5 pillars of Information Security, ISC2 Code of Professional Ethics and the security control frameworks. You'll learn about privacy regulations and the role of security in investigative processes. You'll explore the organisations' role in creating and maintaining security policies, standards, procedures, and guidelines.

Implementing Business Continuity

Risk Management Concepts

Threat Modelling

This module discusses how security risk analysis impacts business continuity planning. You’ll explore the methodologies for threat modelling and the significance of employment agreements in identifying and mitigating security risks. You’ll learn about the emerging threats and strategies for mitigating risks with actionable security policies.

Classify Information and Assets

Establish Information and Asset Handling Requirements

Provision Information and Assets Securely

Ensure Appropriate Asset Retention

Data Security Controls and Compliance Requirements

This module discusses steps to ensuring asset security. You'll learn to classify information, categorise assets and the importance of guidelines and Zero-trust policies in information and asset management. You'll explore the critical role of compliance in managing the data lifecycle and protection against breaches and unauthorised access.

Implementing Secure Design Principles

Understanding Security Models

Assessing and Mitigating Vulnerabilities in Security Architectures

Mitigating Vulnerabilities in Security Architecture

This module introduces security models and teaches you to identify vulnerabilities and enhance the security system. You'll explore strategies for aligning and implementing security controls with the organisation's risk management. You'll learn about cryptographic methods and the role of Public Key Infrastructure (PKI) in secure communications.

Interim Assessment 1

This assessment enables you to review your learning to determine your knowledge and understanding of the first four modules of the course. 
If you do not achieve the required grade after the first attempt, you can retake the assessment until a successful outcome is achieved.

Cryptanalytic Attacks

Designing Site and Facility Security Controls

Managing the Information System Lifecycle

Emerging Security Technologies

This module examines how cryptanalytic attacks target weaknesses in cryptographic systems. It emphasizes integrating security early in development and covers key concepts such as security principles, Homomorphic encryption, and quantum-safe solutions to reduce vulnerabilities and combat threats.

Applying Secure Design Principles in Network Architectures

Traffic Flows and Segmentation

Securing Network Components

Network Security and Its Implications for Modern Communication

Quantum-Safe Cryptography and Post-Quantum Network Security

In this module, you'll explore the role of security network models in systematic protection against cyber threats. You'll learn about the security challenges of 5G network and transport architectures, traffic segmentation, and secure communication channel strategies to mitigate security risks.

Controlling Physical and Logical Access to Assets

Federated Identity with a Third-Party Service

Manage the Identity and Access Provisioning Lifecycle

Modern Identity and Access Management (IAM) Strategies

This module discusses strategies to control physical and logical access to sensitive information. You'll learn about the concept and application of Federated Identity Management (FIM) in simplifying access across multiple systems. You'll explore advanced authentication systems to meet security and usability requirements of organisations.

Design and Validate Assessment, Test, and Audit Strategies

Conduct Security Control Testing

Collect Security Process Data

Analyse Test Output and Generate Report

This module covers principles for designing and validating security assessments. Learn techniques to identify vulnerabilities, conduct internal, external, and third-party audits, and apply automated tools and AI-driven solutions for continuous compliance across varied environments.

Interim Assessment 2

This assessment enables you to review your learning to determine your knowledge and understanding of modules 5 to 8 of the course. 
If you do not achieve the required grade after the first attempt, you can retake the assessment until a successful outcome is achieved.

Understand and Comply with Investigations

Conduct Logging and Monitoring Activities

Perform Configuration Management

Conduct Incident Management

This module explores digital forensics techniques and the role of IDPS and SIEM systems in monitoring, detecting, and preventing security threats. You'll learn how AI, sandboxing, and third-party security services enhance detection capabilities. You'll also examine media management, protection techniques, and data-safeguarding methods.

Implement and Support Patch and Vulnerability Management

Test Disaster Recovery Plans (DRP)

Threat intelligence and Threat Hunting

This module discusses patch and vulnerability management, change management processes, and recovery strategies. You’ll explore disaster recovery, business continuity, physical security controls, and insider threat management. You’ll also learn how threat intelligence and threat-hunting techniques help enhance organisational security.

Understand & Integrate Security in the Software Development Life Cycle

Assess the Effectiveness of Software Security

Security in Software Development Methodologies

Software Security Assurance and Compliance

Secure API Development & API Security Best Practices

This module explores integrating security into SDLC methodologies and applying secure coding practices. You’ll learn to assess security in acquired software, apply controls in CI/CD pipelines, and ensure compliance. You’ll master secure API development, threat mitigation, and strategies to maintain security throughout the software lifecycle.

Certified Information Systems Security Professional (CISSP 2024) - Course Assessment

Advance your cybersecurity skills, ensure compliance, and protect information systems with this free online course.

Diploma in Certified Information Systems Security Professional (CISSP 2024)

Are you ready to become a top cybersecurity professional? This course equips you with cutting-edge skills in risk management, security governance, and threat modelling. Gain expertise in security architecture, enforce compliance and achieve CISSP certification to advance your career in cybersecurity. This course was reviewed and approved by a qualified subject matter expert, Asim Suleman, a Cybersecurity Specialist. Enrol now!

Introduction to the PCI-DSS

The Way to PCI-DSS Compliance Certification

The Fundamentals of Cardholder Data

This module teaches you about the PCI-DSS certification, its goals, requirements, and major areas. The module also explains the required steps to achieve PCI-DSS certification. Lastly, it explains the major components of cardholder data and the ways to make it secure.

Demystifying PCI-DSS - A Beginner's Guide to Certification - Course Assessment

Learn about the PCI-DSS certification for payment card industries and how it can make their operations more secure.

Demystifying PCI-DSS - A Beginner's Guide to Certification

The PCI-DSS standard is a comprehensive standard developed by the Payment Card Industry Security Standards Council (PCI-CSS). The standard aims to equip merchants and businesses involved in payment card transactions with a solid framework to protect them from hackers and other malicious elements. With this course, you would be able to cover the major aspects of the PCI-DSS standard, its goals, requirements, and the four major areas.

Understanding Fundamental Concepts

Identifying and Mitigating Bias in AI Systems

Ethical Decision Making in AI Development

Foundations of Deontological Ethics

Virtue Ethics and Character Development

Introduction to Ethics and Moral Philosophy

Ethical Dilemmas and Decision-Making Frameworks

Applications of Ethical Theories in Modern Context

Bias and Fairness in Machine Learning

The Impact of AI

This module covers essential aspects of AI ethics, focusing on identifying and addressing bias in AI systems. Learn about key concepts such as Ethics, Deontological Ethics, and Consequentialist Approaches. Additionally, the module examines important frameworks for understanding various moral approaches and reasoning processes.

Understanding Data Privacy Basics

Data Anonymization and Masking Techniques

Ethical Considerations

Identifying Sources of Bias in Data

Evaluating the Impact of Bias

Introduction to Automation Technologies

Impact of Automation on Various Industries

Strategies for Workforce Adaptation

Philosophical Foundations of Ethical AI

Regulatory Frameworks and Policy Issues

In this module, we will cover the concept of data privacy, including the collection, storage, and protection of personal and sensitive information. We will also discuss important techniques for data anonymization and masking to safeguard individual identities while still allowing for valuable data analysis.

Understanding Legal Foundations for AI

Regulatory Approaches to AI Development

International Perspectives on AI Regulations

Key International AI Standards

Compliance and Risk Management in AI

Introduction to Social Justice and Equity in AI

Mitigating Algorithmic Bias and Discrimination

Case Studies and Future Directions in AI

This module discusses the legal principles that govern AI technologies, along with essential legal concepts that underpin AI development and deployment. It also explores how ethical considerations are integrated into AI-policy making, including strategies for mitigating algorithmic bias and discrimination.

Environmental Impacts of AI

Ethical Considerations in AI Development

Foundations of Ethical Leadership in AI

Privacy and Data Protection in AI Systems

Building a Culture of Ethical AI Practices

Establishing Core Ethical Principles

Creating and Implementing Ethical Policies

Understanding Ethical Principles

Frameworks for Ethical Decision Making

Evaluating and Refining Ethical Standards

In this module, learn how AI can drive economic growth and social change while also creating economic inequality. Explore strategies for implementing robust privacy measures in AI systems to build trust and compliance. We also explain essential techniques for assessing the effectiveness of ethical policies in AI deployment.

Course assessment

Discover key principles of ethics, critical theories and framework of AI development in this free online course.

Diploma in AI Ethics: Navigating the Moral Compass of Business AI

Learn the key concepts of data privacy as well as the profound effects of AI on individuals and communities in this course. The course covers a range of topics, including theories of moral reasoning in ethical decision-making, ethical considerations in AI integration, algorithmic bias, and more.  This course will teach you about the ethical framework of policies and standards for effective AI deployment. Start this course today.

Introduction to Local Area Networks

Network Terminology

Serial Data Transfer and IP Addresses

Types of Networks

Types of Computing

In this module we give a quick overview of the course and then dive in to the basic concepts of networking and Local Area Networks.

Introduction to OSI Model

OSI Layer 1 and Layer 2

OSI Layer 3 and Layer 4

OSI Layer 5, Layer 6 and Layer 7

Discover the OSI model and how it's layers determine how network traffic is moved and consumed.

Twisted-pair Cables

Cables and Signalling

Other Types of Cable

Wireless Networks

Wireless Encryption

Get the basics of wired and wireless media, protocols, standards and concepts.

Internet Protocol v4

Binary Numbers and IP Addresses

Default Gateway, DNS Server, Subnetting

Internet Protocol v6

Internet Protocol (IP) is what makes the internet and modern networks function. Here you will learn how.

Common TCP/IP Tools

Advanced TCP/IP Tools

Advanced TCP/IP Demonstrations

Discover and see the tools used to manage and troubleshoot networks.

Learn the security architecture and protocols used to keep networks safe in this free online diploma course.

Diploma in Computer Networking

This diploma course introduces you to the architecture and protocols used in network security. We explain the structure and function of local area networks (LANs) and wide area networks (WANs) and examine key devices like hubs, switches and routers. These allow for efficient communication through a network and this course teaches you everything you need to know to keep that data safe from prying eyes, an invaluable skill in the Information Age.